Trust - Professionalism & Experience While your pet is with us we tread it like it's our own
Bookings: All bookings go through e-mail, no rooms are booked through phone.
All questions about booking/waiting list are only answered through e-mail, staff on phone hours can not give information about rooms/booking.
To book a room at the quarantine station, you need to contact us with e-mail : email@example.com and give up those information: 1.Name of the owner 2. Phone number 3. Name of the pet 4. Breed 5. From what country you are coming from 6.Arrival month. 7. Receipt for payment of confirmation fee shall be included in the same e-mail as a attachment. Room will not be booked if the receipt of payment is not in attachment. 8. Full Payment should be done not later than 7 days after arrival.
* Owners are welcome to contact us as often they want to hear how their pet's are doing while they stay with us and also ask for a photo. It is important that you book in good advance.
Confirmation fee: The confirmation fee is 50.000 ISL kr. per animal. This amount will then be subtracted from the total. Confirmation is non-refundable. Payment receipt must be sent to the firstname.lastname@example.org
Payments from Iceland: account number: 542-26-406231, ID number: 420817-2310. Payments from other countries: IBAN: GLITISRE / SWIFT: IS240542264062314208172310 Name an animal is placed in an explanation payment.
*As of 1.1.2019: If a room is canceled and we can not fill in the room, the customer will be charged for a full fee for the room they booked.
Traveling cages: *Everything that arrives in the travel cage will be destroid so it's best to only have some blanket/mat in the cage that you do not want to own anymore. * Wooden travel cage and soft carrier/fabric will be destroid. * Collars & leads will be destroid.
* The permitted hours for animals at Keflavík are between 05:00 and 17:00 on the quarantine admission days.
For more information you can contact us with e-mail : email@example.com Phone is open Monday- Friday between 10am - 5:00pm : +354 421-6949 · Mobile: +354 893-6949