Bookings: All bookings go through e-mail, no rooms are booked through phone.
All questions about booking/waiting list are only answered through e-mail, staff on phone hours can not give information about rooms/booking.
To book a room at the quarantine station, you need to contact us with e-mail : [email protected] and give up those information: 1.Name of the owner 2. Phone number 3. Name of the pet 4. Breed 5. From what country you are coming from 6.Arrival month. 7.Import permit number from MAST 8. Receipt for payment of confirmation fee shall be included in the same e-mail as a attachment. Room will not be booked if the receipt of payment is not in attachment. 9. Full Payment should be done not later than 7 days after arrival.
* Owners are welcome to contact us as often they want to hear how their pet's are doing while they stay with us . It is important that you book in good advance.
Confirmation fee: The confirmation fee is 50.000 ISL kr. per animal. This amount will then be subtracted from the total. Confirmation is non-refundable. Payment receipt must be sent to the [email protected]
Payments from Iceland: account number: 0517-26-2530 , ID number: 641125-0400. Payments from other countries: IBAN: GLITISRE Name an animal is placed in an explanation payment.
*As of 1.1.2019: If a room is canceled and we can not fill in the room, the customer will be charged for a full fee for the room they booked.
Traveling cages: * Wooden travel cage will be destroyed.
For more information you can contact us with e-mail : [email protected] Phone is open Monday- Friday between 10am - 5:00pm : +354 421-6949 · Mobile: +354 893-6949